Sales Specialist for HEBREW (m/f/d) Social Media

Sales Specialist for HEBREW (m/f/d) Social Media

Concentrix Global Services GmbH
Berlinmit Berufserfahrung Veröffentlicht am 10.03.2020

At Concentrix, we are a global provider of world-class customer service with 230.000 employees around the world. We also have offices throughout Europe and work hand in hand across borders. We are a diverse team of new recruits, career changers and experts who work together in our call centres for a wide range of industries.

We are looking for a

SALES SPECIALIST FOR HEBREW (M/F/D)

SOCIAL MEDIA
LOCATION: BERLIN


ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

  • Achieve specific sales targets and maximizing sale opportunities on each and every call
  • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
  • Maintain broad knowledge of products, pricing, promotions, and procedures
  • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and sales performance
  • Answer billing questions by talking through components of customer accounts

CANDIDATE PROFILE

  • High school diploma with three to six months of sales experience preferred
  • Courteous with strong customer service orientation
  • Strong communication and negotiation skills required
  • Ability to effectively communicate, both written and verbally
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Basic computer navigation skills and PC knowledge
  • Tolerance for repetitive work in a fast paced environment
  • Ability to work as a team member, as well as independently
  • Dependable with proficient attention to detail
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

CAREER FRAMEWORK ROLE
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Concentrix Global Services GmbH
Komturstr. 18
12099 Berlin
+49 30 757 63 493
jobsberlin@concentrix.com
http://de.concentrix.com

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Kontakt
  • 12099 Berlin
  • Deutschland
Veröffentlicht: 10.03.2020

Karrierestufe: mit Berufserfahrung