Specialist IT Service & Quality Management (m/w/d)

Specialist IT Service & Quality Management (m/w/d)

Nintendo of Europe GmbH
mit BerufserfahrungVollzeit ab sofortVeröffentlicht am 07.08.2019

Level up!

Thanks to our products Nintendo Switch™ and Nintendo 3DS™, we are one of the leading manufacturers of video games and consoles in the field of interactive entertainment. Our intention is to reach everyone with our products – regardless of age, gender or experience with games. A strong and motivated team, superior quality, new concepts, the creative development and implementation of game ideas, combined with a sophisticated sales strategy, enable us to constantly surprise players with new and innovative products.

For our SAP Applications Support & IT Administration we are looking as of now for a

Specialist IT Service & Quality Management *

- full time -

Tasks

  • Providing 1st level quality checks on SAP tickets in the IT ticket system
  • Acting as a bridge between the service requesters and the IT SAP Applications team
  • Conducting and maintaining the weekly IT ticket report
  • Building up and maintaining the IT service catalogue for SAP
  • Analyzing IT services to identify improvements
  • Analyzing and reporting on SAP related topics

Requirements

  • Degree in IT, economics or related field or several years of equivalent professional experience in this area
  • Solid understanding of IT services
  • Experience in working with an IT ticket system
  • Profound knowledge in MS Office products
  • Excellent written and spoken English and German language skills
  • Excellent communication skills
  • Service oriented mind-set
  • A very precise, well-structured, responsible approach to work and conceptual thinking

Whether in Europe or globally, Nintendo's biggest goal is to bring smiles to people's faces. Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

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Kontakt
Veröffentlicht: 07.08.2019

Karrierestufe: mit Berufserfahrung