IT Client Services Analyst / IT Helpdesk (m/f/d)

IT Client Services Analyst / IT Helpdesk (m/f/d)

Quarton International AG
Leipzigmit BerufserfahrungVollzeit ab sofortVeröffentlicht am 29.01.2020

Quarton, a Cowen Company (“Quarton”), is the middle-market European advisory business of Cowen Inc. (“Cowen”). Cowen, headquartered in New York, is a global financial services firm that provides client solutions across investment banking, markets, research and investment management. Cowen employs nearly 1,500 professionals worldwide at 22 offices throughout the US, Europe, and Asia.

Quarton is focused on middle-market companies throughout the EU and advises on mergers and acquisitions (M&A) and private capital raising for both debt and equity. Their client base includes entrepreneurs, private equity firms, listed companies and privately held companies across a variety of sectors, including TMT, industrial, consumer, healthcare and business services. Quarton delivers strategic advice, thought leadership, entrepreneurialism, a vast industry network and the global reach of Cowen to clients in order to help them outperform.

IT Client Services Analyst / IT Helpdesk (m/f/d)

YOUR TASKS
As an IT Client Services Analyst (IT Helpdesk) for our Leipzig location and additional offices, you will provide first and second line technical support, troubleshoot queries and work to provide excellent customer care to our own internal stakeholders and clients. The candidate will gain first-hand experience of a financial technology environment and has the opportunity to be involved in IT projects in addition to IT support.

REQUIREMENTS

  • Provide first and second line support to internal stakeholders and clients.
  • Supporting employees via phone, remote access & onsite visits.
  • Provide technical support for business applications, troubleshooting software and hardware.
  • Continuous collaboration with Cowen's internal IT support team in Belfast.
  • Monitor the server and desktop issues on internal monitoring systems and report/resolve problems where necessary.
  • Thorough documentation of all changes via incident management and / or wiki.
  • Maintain and support Email, Web browsing security, Anti-Virus systems and Windows Update Services.
  • Install, configure, troubleshoot, support and maintain all ICT equipment.
  • Incident management and change management procedures.
  • Group policy management, software deployment, remote support using SCCM.
  • Provide support to any other IT related issues.
  • Experience dealing with a range of internal stakeholders and clients.
  • Provide excellent customer care to all internal stakeholders and clients.
  • Have the opportunity to work on projects as well as support.

Essential Criteria

  • 1-2 years’ experience in the field of "IT Helpdesk”
  • Advanced networking experience with Active Directory, Exchange 2010, DNS, DHCP and TCP/IP.
  • Strong experience with Microsoft Windows 7 and Windows 10 clients.
  • Troubleshooting experience.
  • Confident to use initiative to solve problems.
  • Good communication and interpersonal skills.
  • Good German and excellent English (written/oral)
  • Ability to work in a team, flexibility, loyalty.
  • Financial services experience is an advantage but not essential.

Desirable Criteria

  • 3rd level qualification (preferred)
  • 1-2 years’ experience in a managed service support role
  • Experience in DNS/DHCP/Active Directory
  • Experience in SCCM
  • Admin experience around Office 365

ABOUT US
We, Quarton, are an investment bank specialized in mergers and acquisitions with our head office in Leipzig, a thriving city. Our consulting firm was founded in 2001 by businessmen who themselves have built and successfully sold companies. In 2015, we already found a partner for our international growth and joined our colleagues from the USA to form Quarton International AG. Since then, our network has broadened considerably, our mandates have expanded to the world market and have caused a sensation across industries.

Cowen Inc. (Headquarter in New York), one of the largest players in the industry with a broad service portfolio (inclu­ding investment banking, brokerage, trading), has become aware of us. We dared to take this step and have been an independent member of the Cowen family since 2019: Quarton, A Cowen Company. We take over the European M&A advisory business of the global group and have offices in Munich (headquarters), Berlin, Frankfurt/Main, Zurich and Graz.

We are looking for the best people to contribute their skills to our professional team and contribute to the long-term success of our clients. Internal personnel selection and individual personnel development are an integral part of our corporate culture.

We offer you a professional career that rewards performance and success in a working environment in a young team with a strong network. In addition, you can expect interesting earning opportunities with fixed and variable components.

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Kontakt
  • 04109 Leipzig
  • Deutschland
Veröffentlicht: 29.01.2020

Karrierestufe: mit Berufserfahrung