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Technical Lead (f/m) IT Service Desk

Technical Lead (f/m) IT Service Desk

ResMed Germany Inc.
Vollzeit ab sofort

ResMed the leading developer, manufacturer and marketer of products for the screening, treat­ment and long-term management of sleep-disordered breathing (SDB) and Respiratory Care, offers you an innovative work environment in which our highest quality standards contribute to improving millions of lives.

ResMed is searching for our location in Martinsried (near Munich) an

Technical Lead (f/m) IT Service Desk

The Technical Lead (f/m) IT Service Desk and Endpoint Engineering is responsible for driving complex technical projects and delivering exceptional IT customer service for our Munich facility. This role prioritises and assigning’s work to a strong team of service desk professionals. The Team Lead (f/m) will also focus on maintaining technical Service Level Agreements for assigned systems, and engaging with non-technical users to accelerate adoption of new technologies.

Responsibilities/Tasks:

  • Manage all aspects of service desk / helpdesk operations within our Munich facility, Prioritising and assigning the work, driving alignment across service desk team
  • Lead end-to-end delivery of key IT initiatives and work with non-technical end users to accel­er­ate new technology adoption
  • Champion the benefits of leveraging IT technologies as solution for business needs
  • Develop and maintain service desk procedures based on ITIL best practise, to improve efficien­cies and competencies across assigned applications and services
  • Allocate resources, milestones and activities by taking into account knowledge, skills and resources available within the Munich team
  • Produce and circulate daily reports / statistics and perform trend analysis to feed into Problem Management and Service Improvement Plans
  • Contribute to the team’s individual development plans and performance reviews
  • Ensure the service desk’s knowledge base is periodically reviewed and updated as required
  • Work with other IT teams to transition new services into support
  • Ensure prompt, accurate status on all incidents and service requests to users and management

Requirements:

  • Degree in Information Technology or related area preferred
  • At least 5 years of Information Technology / System Administration experience as a Technical Lead (f/m) in a service desk environment with experience in: PC, Mac, and Mobile (iOS) platforms; Operating Systems (Windows 7 and 10, iOS); LAN / WAN, Active Directory; Productivity Tools (MS Office, Adobe, SharePoint, video conferencing); Support Tools (MDM / AirWatch, SCCM etc.); Workflow management / ticketing systems, Service Now experience preferred
  • ITIL Foundation certified
  • Fluent English and very good German skills, French is a plus
  • Ability to deploy new technologies to technical and non-technical end users
  • Excellent written, verbal and interpersonal communication skills with technical / non-technical parties
  • A truly international mindset and some experience in working in an international and local environ­ment with various cultures is desirable

We can offer you:

We offer you an innovative work environment in which our highest quality standards contribute to impro­ving millions of lives. Do you like to actively shape ResMed’s future and make a real diffe­rence in our patients’ lives? Do you like short communication channels and a policy of open-door?Apply now, we are looking forward to receiving your application!

If your profile and experience correspond with the requirements above, please submit your CV and covering letter in English via our Job Portal.

Kontakt:

Recruiting Team

http://www.resmed.com

Fraunhoferstraße 16
82152 Martinsried
Deutschland

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