Application Support Specialist (m/f/d)

Application Support Specialist (m/f/d)

Solactive AG
mit BerufserfahrungVollzeit ab sofortVeröffentlicht am 23.08.2019

Application Support Specialist (m/f/d)

Company Description

Solactive AG is a FinTech company operating globally and growing at a fast pace. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Our software development and core technology team, responsible for the infrastructure, development, operation and maintenance of our index calculation and publication engine, is based in Berlin (Europe’s most exciting capital) and is now hiring!

Job Overview

Are you a communicative and solution-oriented individual? Do you enjoy analysing and solving complex customer requests? Do you have a strong affinity for the financial industry and information technologies? Are you looking for a new challenge in a stimulating and international environment? Then you will very likely fit into our team!

Your Tasks

  • Maintaining our proprietary, high-performance index platform
  • Close cooperation with our clients, business teams and our IT teams – face-to-face, via phone and JIRA
  • Analyzing and solving operational issues
  • Gathering and analyzing data to evaluate business transactions and processes
  • Supporting and conducting tests of platform changes
  • Continuously identifying and implementing optimization opportunities within our processes

Your Profile

  • Apprenticeship in the field of Banking or IT or university degree and affinity for the financial industry
  • Good command of MS Office; basic database knowledge (SQL queries) and first experience with Linux is desirable
  • Experience in handling support or ticketing systems, e.g. Jira
  • Profound level of customer-orientation and communication skills
  • Ability to effectively manage stressful situations
  • Strong analytical and problem-solving skills
  • Very good English skills, fluent German is a plus
  • Willingness to work flexible hours upon agreement

Our Offer

  • A challenging and exciting field in a very successful and strongly growing FinTech
  • Active teamwork and a steep learning curve right from the start
  • Working with modern, exciting technologies in a fast-paced, highly professional environment
  • Centrally located office in Berlin-Friedrichshain with an amazing view
  • A permanent contract
  • Free choice of technical equipment (e.g. Mac/Linux)
  • An attractive salary package

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Kontakt
Veröffentlicht: 23.08.2019

Karrierestufe: mit Berufserfahrung