Senior Instructional Designer (m/w/d)

Senior Instructional Designer (m/w/d)

Berlinmit BerufserfahrungVollzeit ab sofortVeröffentlicht am 24.07.2019

Amazon's EU Consumer Customer Service Support team is seeking a creative, tech-savvy Instructional Designer with experience in building engaging learner-centered and performance-based learning solutions that include application and customer interaction simulations and are deployed across multiple training modalities. As an Instructional Designer on this team, you will develop and maintain training programs that support Consumer Customer Service associates throughout the EU. If you are a native Dutch speaker, passionate about adult learning, fluent in English and holding a solid command of application simulation tools, this job is for you!

Senior Instructional Designer(m/f/d)


  • Effectively communicate training strategies to senior-level leaders
  • Build and maintain relationships with both regional and global stakeholders, including business and operations teams
  • Collaborate with call center teams and subject matter experts across the network, along with partnering with other Instructional Designers and members of the Training Delivery teams Instructional Design-Project and Program Management
  • Skillfully perform needs and task analysis to create targeted and engaging learning solutions that blend instructor-led with virtual classroom, and other modalities as appropriate
  • Flex your skills to create e-based training content along with gamified lessons, blended courses, interactive videos etc. as required, supporting the translation and localization of this content in Dutch
  • Leverage data to effectively evaluate behavioral and business impact of our training material, as well as measure the effectiveness of the same learning interventions using key performance metrics
  • Follow a modular, standardized process to create learner-centered, performance-based training that is flexible, adaptable and scales gracefully across the EU region
  • Simultaneously manage multiple, complex projects with tight deadlines and time-critical deliverables through their entire life cycle
  • The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be an adult learning expert and a creative and analytical problem solver with a passion for excellence in customer service.

Basic Qualifications:

  • Bachelor’s Degree in instructional technology, instructional design or a relevant field
  • Three years relevant experience in instructional design
  • Native Dutch speaker level, and fluent in English
  • Demonstrated skills in needs analysis and in the development of performance-based training across multiple learning modalities, with eLearning development being an essential requirement
  • Proven experience in designing and developing application and customer simulations
  • High proficiency with the Articulate Storyline application simulation tools
  • Full Proficiency with Microsoft Office products and graphic design - digital video equipment editing packages (Photoshop, Adobe Suite, Go-Animate, Camtasia)
  • Experience in Social Learning, Gamification and/or use of Multimedia in training
  • Experience with publishing and tracking learning objects in an LMS (Cornerstone On Demand, Thinking Cap as a preference)
  • Proven command and fluency in English
  • Core Program and Project Management skills (regular updates, Program flashes, data audits, review meetings, process audits)

Preferred Qualifications:

  • Master’s Degree in Adult Learning, Instructional Design, Learning Technology, or a related field
  • Familiarity with Web-based Learning Platforms and with the use of a Content Management System
  • 3+ years of relevant work experience in Program management, process improvement and/or operations in a Customer Service environment
  • Adept at stakeholder management, setting and managing expectations, risks & mitigations
  • Self-starter, with proven experience of working on program/projects with a geographically dispersed team
  • Demonstrated skills in analysis and evaluation using standard contact center metrics
  • Familiar with the Amazon brand and shopping experience
  • Fluency in any other European language (French or German as a preference - full spoken, reading and written proficiency)
  • Familiarity with the Amazon brand and shopping experience

Diesen Job persönlich empfehlen:

  • 10115 Berlin
  • Deutschland
Veröffentlicht: 24.07.2019

Karrierestufe: mit Berufserfahrung